Overview

Two things worth knowing before you start:

• The platform is what your company uses to track, manage and secure its devices.
• FleetDM is the agent that actually gets installed on your device. You will see that name during installation — it is expected.

How to use 

Reach the enrolment page

Two ways in:

• From the invitation email. Open the email titled "Invite to join \" and click Enrol my computer.
• From a direct link. Open the link your IT team shared. It takes you straight there.

Sign in

1. Enter your work email address. If you are new and do not have one yet, use your personal address — it makes no difference to the enrolment.
2. Enter the 6-digit code sent to that address. Codes expire after 10 minutes.

Install

If a device is already assigned to you, select it and click Enrol. If not, click Deploy MDM on another device and pick your operating system.

macOS

1. Find the downloaded .mobileconfig file and double-click it. A system message confirms the profile downloaded and now needs installing.
   

   

2. Open System Settings > General > Device Management. (Searching for "Device Management" in System Settings gets you there too.)
3. Select \ Enrolment in the list and double-click it.
   

   

4. Click Enrol, bottom left.
   

   

5. Enter your administrator password to confirm

If you see a message saying the installer is blocked:

Go to System Settings > Privacy & Security and click Open Anyway.

 

Windows

1. Double-click the downloaded .msi file.
2. Click Yes in the Windows security prompt.

Linux

1. Download the package for your distribution.
2. Run it with your package manager or the supplied shell script.

iOS and iPadOS

1. Open the enrolment link on the device.
2. Go to Settings > General > Device Management.
3. Select and install the MDM profile, entering your passcode if asked.

Android

Two modes — use the one your IT team told you to:

• Personal (work profile), for a device you own. Company apps and data stay in a separate work profile and your personal data stays private.
  • Open the Personal (work profile) link on the device, or scan the QR code next to it
  • Tap Enrol and follow the steps to create the work profile.
• Company-owned (fully managed), for a new or factory-reset company device.
  • Open the Company-owned link on a computer or tablet. A QR code appears — leave the page open.
  • Factory-reset the Android device, power it on, and stop at the welcome screen.
  • Tap the welcome screen six times to open the QR scanner, then scan the code.

Once the agent is installed you get a confirmation email and the device appears in the dashboard.

Troubleshooting and FAQ

Troubleshooting

• Your device asks you to change your password but will not let you. A known macOS issue after installing MDM on a device with a password policy. Restart the computer and the password change works.
• Your Mac says it is already managed by an MDM. Check the profile name. If it is your company's enrolment profile, the device may already be enrolled — confirm with IT. If it is a different profile, ask IT for the procedure to remove the old MDM first.
• The download is blocked by your browser. Allow it in your browser's security settings, or ask IT for another way to get the installer.
• The enrolment page shows an error. Check you used the right email address and that your code has not expired. Request a new one.
• The device does not appear after installation. Enrolment can take up to 5 minutes. If it still does not appear, contact IT.
   

FAQ

1. How long does it take?
   Under two minutes from start to finish.
    
2. Will it slow my device down?
   The agent is lightweight and built for minimal impact. If you notice slowdowns after enrolling, tell your IT team.
    
3. Can my company see my personal files or browsing history?
   No. It does not access documents, browser history, messages or personal app data. It collects device information only — operating system version, installed app names, and whether the device meets the security policy.
    
4. I used my personal email. Is that a problem?
   No. It has no effect on enrolment or on how the device is managed.
    
5. Who do I contact if something goes wrong?
   Your own IT team.