When the manufacturer's warranty does not pay for a fix, a repair partner can. Use this for a cracked screen, a worn-out battery or a broken charging port, with your company paying for the repair.
Feature/Functionality
Overview
Factorial IT works with Reevive to repair devices outside warranty. You send one email and Reevive takes care of the rest, from collection to delivery back to you.
This article is about repairs your company pays for. For a manufacturing defect still under warranty, see Repairs and warranty claims.
What Reevive repairs:
- Coverage across Europe
- Laptops, smartphones and tablets
- Apple, Dell, Lenovo, HP, Samsung and most other big brands
- Screen and battery replacements, charging port repairs and other common fixes
What shipping costs:
| Customer location | Shipping |
|---|---|
| France | Free |
| Other European countries | Quoted in the repair estimate |
Outside Europe, write to support@factorial.it. The team may already have a partner where you are, or can help you find one.
How to use
- Write to repair@reevive.fr and copy the Factorial IT operations team (support@factorial.it) so it can follow the request.
- In the email, give:
- The brand, model and serial number of the device
- A short description of the problem
- The address where Reevive should collect the device
- A contact name and phone number for the collection
- Reevive replies with nearby repairers and a quote from each. Pick one, or say no. There is no obligation.
- Reevive books the collection, follows the repair and returns the device to you.
Tips and Best Practices
- Confirm the device is out of warranty first. A manufacturing defect under warranty costs you nothing through the manufacturer.
- Send the serial number in the first email. It saves a round of questions.
- Compare the quotes. Reevive sends several; you choose.
- Back up the device before collection if the employee still has work on it.
- Keep the quote reference. You need it if you have to chase the repair.
Troubleshooting and FAQ
Troubleshooting
-
Reevive has not replied, or the repair is taking longer than quoted. Write to support@factorial.it with:
- The serial number of the device
- The date you emailed Reevive
- The quote reference, if you got one
- You are outside Europe. Reevive does not cover you. Write to support@factorial.it for a local option.
FAQ
-
Do we have to accept the quote?
No. You can turn down every quote without any obligation.
-
Who pays for shipping?
It is free in France. In other European countries, the cost is included in the repair quote.
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Which brands are covered?
Apple, Dell, Lenovo, HP, Samsung and most other major brands.
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Does Factorial IT pay for the repair?
No. These repairs are paid by your company.