Factorial IT can roll out the Bitdefender GravityZone agent to your macOS and Windows devices. Use this guide when your company protects its endpoints with GravityZone.

Feature/Functionality

Overview

Bitdefender is not deployed automatically. You set it up by hand first: download the installation package from the GravityZone console, then upload it to Factorial IT. Your company configuration is already built into the package, so the install script does not need a licence key.

How to use

1. Get the installers from GravityZone

1. Open the GravityZone admin console and go to Network > Packages.
2. Pick an existing deployment package, or create a new one for each platform you target.
3. Download the macOS installer (.pkg) and the Windows installer (.exe).

2. Upload them as custom software

Repeat for the macOS and the Windows installer:

1. In Factorial IT, go to MDM > Software > Add app > Custom app.
2. Upload the installer and click Add software.

Leave the install script as it is. The default script installs the package correctly.

3. Create the macOS compliance policy

1. In Fleet, go to Policies > Add Policy and enter this query:

   SELECT 1 FROM apps WHERE bundle_identifier = 'com.bitdefender.EndpointSecurityforMac';

2. Call it Bitdefender installed (macOS) and save.

4. Create the Windows compliance policy

1. In Fleet, go to Policies > Add Policy and enter this query:

   SELECT 1 FROM programs WHERE name LIKE '%Bitdefender%';

2. Call it Bitdefender installed (Windows) and save.

5. Automate the installation

Go to Policies > Manage automations > Software and link each policy to the installer for its platform. From then on, Fleet pushes the installer to every device that fails the policy.

Troubleshooting and FAQ

Troubleshooting

• Devices fail the policy but never get Bitdefender. Check under Policies > Manage automations > Software that the policy is linked to the installer for its platform.
• The agent is installed but not tied to your company. Make sure you downloaded the package from your own GravityZone console. The company configuration comes from that package.
• Linux devices are not covered. Bitdefender is only supported on macOS and Windows here.

FAQ

1. Do I need to add a licence key to the install script?
   No. The GravityZone package already includes your company configuration.
    
2. Which file types do I upload?
   A .pkg for macOS and an .exe for Windows.
    
3. Is Bitdefender deployed automatically like ThreatDown or SentinelOne?
   No. You upload the installers yourself, then use policy automations so Fleet installs them where they are missing.