Mobile One is fully native, offering a fast, smooth, and reliable experience directly within the app. In addition to answering questions, One can help you complete everyday tasks such as requesting time off, submitting expenses, booking office spaces, and more — all from a single conversation.
Overview
The native mobile experience brings One directly into the app with improved performance, real-time responses, voice interactions, file attachments, conversation history, and the ability to perform actions on your behalf.
With Mobile One, you can:
- Request vacation or time-off days
- Submit expenses individually or in bulk using photos or scanned receipts
- Book, modify, or cancel desk and meeting room reservations
- Create support tickets
- Share posts or announcements
- Comment on posts
- Ask questions using text or voice
Before completing any action, One will always show you what it is about to do and ask for your confirmation.
When and why it should be used
Use Mobile One whenever you need quick access to information or want to complete common workplace tasks directly from your phone.
The native experience is designed to:
- Reduce the number of steps needed to complete tasks
- Provide faster, real-time responses
- Allow hands-free interaction through voice
- Keep your conversations available for future reference
- Improve reliability when network connectivity is unstable
How to use
- Open the Factorial mobile app
- Tap the One floating button
- Type your question or tap the microphone icon to speak your request
-
If needed, attach files by:
- Taking a photo
- Using the built-in document scanner
- Selecting documents from your device
- If you ask One to perform an action, review the proposed action carefully
- Confirm the action when prompted
- Wait for One to complete the request
- Access your conversation history anytime to continue previous chats, search for information, pin important conversations, or delete conversations you no longer need
If you can’t find the One icon on your mobile app, ensure that your app is updated to Version 25.12.2 (for Android).
If your file upload failed, verify that the file format is supported, check that your internet connection is stable and try uploading the file again.
If you cannot find a previous conversation, open the conversation history section, use the search bar to locate conversations by keyword and verify that the conversation has not been deleted.
The One home on mobile
From app version 26.10.5 on iOS and Android, One opens full screen, with your chats one swipe away.
- Side menu: tap the menu icon in the top-left corner, or swipe, to see your pinned and recent chats and start a New chat.
- Search: tap the search icon in the side menu to find any chat. Search opens with the keyboard ready, and you can filter by All or Pinned chats.
Photos, images and documents in the chat
- Send photos as an album: select up to 10 photos at once. They show up together in the chat, so you can ask One about all of them.
- Open photos full screen: tap a photo to open it. Swipe to move between photos, pinch to zoom and drag down to close.
- Share or save: from the photo viewer, tap Share to open your phone's share sheet, or save the photo to your device.
- Images One creates for you: ask One for an image, for example a cover for your team newsletter. The image appears in the chat, ready to open and share.
- Documents in the chat: PDFs, CSV files and text files open inside the app, without leaving the chat. CSV files are shown as a table, and PDFs support pinch to zoom. This works for files One creates and for files you attach.
Photos are prepared on your phone before they are sent: they are resized, converted from HEIC if needed, and their location data is removed. They start uploading as soon as you select them.
Tips and best practices
- Be specific in your queries: For quicker and more accurate results, try to be specific in your questions (e.g., “Who’s on the People team?” rather than just “Who’s in the company?”).
- Use One as your first point of contact: If you need information quickly, start with One before reaching out to HR for assistance.
- Use voice input when you're on the go and need a faster way to interact with One
- Upload clear photos of receipts to improve expense submission accuracy
- Pin frequently used conversations for quicker access
- Use the search function in your conversation history to find previous answers or requests
- Review all actions before confirming them to ensure the correct information is submitted
FAQ
-
Do I need to configure Mobile One before using it?
No. Mobile One is available directly from the app through the One floating button.
-
Can One complete actions on my behalf?
Yes. One can perform supported actions such as requesting time off, submitting expenses, booking office spaces, creating tickets, sharing posts, and commenting on posts. A confirmation is always required before any action is completed.
-
Can I talk to One instead of typing?
Yes. Tap the microphone icon and speak your request. One will process your voice input and respond accordingly.
-
Can I upload multiple files at the same time?
Yes. Mobile One supports attaching multiple files, photos, or scanned documents in a single conversation.
-
Are my conversations saved?
Yes. Conversations are saved automatically and can be accessed through the conversation history section.
-
Is my location shared when I send a photo?
No. Location data is removed from photos on your phone before they are sent to One.
-
I don't see the new full-screen One or the photo viewer. What should I do?
Update the Factorial app to version 26.10.5 or later. The new experience is available on iOS and Android for everyone with access to One.