Any document bigger than 15 MB will not be accepted.
Where to find documents
- On your sidebar, go to Documents
- From here you can access:
- Public
- Internal
- Employee
- Send in bulk
- Document templates
- Trash
Public Documents
In the "Public" section, you can upload public documents for the whole company to see. If you make them public, all employees will be able to see them.
To upload new documents:
- Click on Upload Files in the top right corner
- Drag and drop the document
- Click on Upload Files

You can choose if the employees will see the document or not by clicking the eye

When making a document visible for the employees, you can choose whether they will be notified or not.

Private Documents
In the "Private" section, you can manage the internal company documents. Only employees with permissions can access this space.

How to upload or send to the trash private documents
- Open the folder in which you want to add documents
- Click on Upload files in the top right corner
- Drag and drop the document
- Select a folder
- Enable the toggle if you want to request E-signature
- Click on Upload files

How to delete a document
- Click on (..)
- Select Move to trash

If the files were deleted within the last 30 days, they can be recovered. If they were deleted more than 30 days ago, recovery is no longer possible.
The admin can go to Files → Trash Bin to recover the files from there.
How to hard delete a document
Employee Documents

Preview documents
You can open and read documents directly in Factorial, without downloading them or opening them in another app. The document viewer supports the following file types:
- PDF files
- Images
- Word documents (.docx)
- Excel spreadsheets (.xlsx)
- CSV files (.csv)
When you open a document, you can:
- Zoom in and out using the – and + buttons or the zoom percentage menu
- Download the file using the download icon
- Move between documents using the arrows next to the document counter
Document preview is available to both admins and employees in all companies.
When a CSV file is very large, the preview only shows the first 1,000 rows. To see the complete file, click Download at the bottom of the viewer.
Send in Bulk
The employee selector ranks employees by a match score computed from each file's extracted text (first name, last name, ID), most likely person first, and shows tags for the strongest matches. This works in both Personal files and Payslips.
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Create folders and subfolders
To add a folder
- Go to Settings
- In General, open Documents
- Select the space where you want to add a new folder (Employee, Private, or Public)
- Click + New folder to add a new one
To add a subfolder
- Open a folder of your preference
- Click + New folder
- A subfolder will be created within the main folder
To add extra information to your documents, you can apply Custom fields to each folder and subfolder.
Document Templates

