About Questions and Inquires form

These requests will be redirected to the Support Team, who will provide the necessary assistance. Billing inquiries regarding general information, such as:

• Where to locate invoices within the platform.
• Clarification on specific items on the invoice.

How to Complete the Form

1. Fill in the required fields as follows:
   • Raise this request on behalf of:
     • Ensure your name and email are displayed correctly.
   • Summary:
     • Write a concise title summarizing your request or question.
     • Example: "I can’t find my invoices".
   • Description:
     • Include relevant details such as:
       • Description of the problem/request.
       • Any error messages or inconsistencies noticed.
     • You can format the text, add links, or include screenshots using the toolbar.
   • Attachment:
     • Attach a screenshot of the question/issue using the file upload section at the bottom of the form. Drag and drop the file, paste the screenshot, or browse to locate it on your computer.
   • Consent to the collection and use of data:
     • Tick the checkbox if you give consent for the collection and use of the data in accordance with the privacy policy (GDPR).
   • Share with:
     • If you select "No one," the information in this ticket will remain private and will not be shared with the Account Manager or the Organization.
        
2. Click Send. The ticket will be automatically created in Jira and assigned to the relevant team.