Many common issues with Factorial can be solved quickly without contacting our support team. This article explains the steps you should try first on web and mobile. If the issue persists after these steps, you can then contact support with the necessary technical details.
Troubleshooting on Web
Overview
If you experience errors, slow performance, or unexpected behavior in the web app, try these steps:
How to use
- Clear cache and cookies in your browser.
- Try a different browser (e.g., Chrome, Firefox, Safari).
- Test on another device to see if the issue is device-specific.
- Check for browser updates and install the latest version.
- Check your device software and update if necessary.
- Restart your device and log in again.
These steps resolve most browser-based issues.
Troubleshooting on Mobile
Overview
If you’re using the Factorial mobile app and something isn’t working as expected:
How to use
- Clear cache and app data from your device settings.
- Check for app updates in the App Store (iOS) or Google Play (Android).
- Restart your device and try again.
Make sure your device software (iOS or Android) is updated to the latest version.
When to Contact Support
If the problem persists after trying all the steps above:
- Collect the following information:
- Device model
- Operating system and version
- Browser type and version (if on web)
- App version (if on mobile)
- Contact Factorial Support and provide these details along with a description of the issue.
This ensures our team can investigate faster and provide an effective solution.
Tips and Best Practices
- Always update your browser and app regularly for best performance.
- Clearing cache and cookies solves many loading or display issues.
- Trying on a different device helps identify whether the problem is local or system-wide.