Transcripts turn your 1:1 conversations into written text in real time. This helps you capture what was said, follow up easily, and let the AI create summaries or action points without missing context.

You always stay in control. You can start or stop the transcription at any moment during the meeting.

How to manage transcripts

1. When the meeting begins, transcription starts automatically.
2. To pause it, click Stop transcription — the system will immediately stop recording audio.
3. You can restart it at any time during the same session.
4. After the meeting, you’ll find the written transcript in the Transcription tab inside your meeting notes.

Privacy and data protection

Transcripts are fully GDPR-compliant.

All audio is processed securely using trusted technology providers that meet the highest European privacy standards.

Here’s what that means in practice:

• Your audio never leaves the secure environment used by Factorial.
• It is encrypted during transfer and processing.
• It’s only used to generate your transcript and meeting insights.
• After processing, the audio is deleted according to your organization’s retention settings.

Factorial uses Cloudflare for secure infrastructure and Whisper AI for high-accuracy speech-to-text conversion. Both operate under strict privacy and security controls.

Only authorized people, usually the manager and the employee in the meeting, can view the transcript.

Transcript Privacy FAQ

1. Can anyone at Factorial read my transcripts?
   No. Your transcripts are private. They are only visible to the people in the meeting, usually the manager and the employee. Factorial’s internal teams cannot access or read transcripts or audio recordings.
    
2. Where is the data stored?
   Transcripts and audio are stored securely in Factorial’s cloud infrastructure, hosted within the European Union. All processing follows GDPR regulations to make sure your data is handled safely and with full respect for privacy.
    
3. How is the transcription processed?
   Audio is processed securely using Whisper AI, a trusted speech-to-text technology, through Cloudflare’s secure network. Your audio is encrypted while it is being processed, converted into text, and then deleted according to your company’s retention policy.
    
4. Does Factorial record video?
   No. Only the audio of your conversation is recorded for transcription. Video or camera feeds are never captured, stored, or analyzed.
    
5. How long are transcripts kept?
   Your company decides how long transcripts are stored. You can choose between 24 hours, 30 days, 90 days, 1 year, or 2 years. When that time ends, the transcript and its audio are permanently deleted from Factorial.
    
6. Who can change transcript settings?
   Only admins can change retention policies or disable transcription features for the organization. Managers and employees can start or stop transcription in their own meetings, but they cannot modify the storage rules set by admins.
    
7. Is this compliant with GDPR?
   Yes. Factorial fully complies with GDPR. Data is stored and processed inside the European Union. You have control over your data and can request deletion at any time. Cloudflare and Whisper AI both meet strict European privacy and security standards.
    
8. What happens if I delete a meeting?
   If you delete a meeting, its transcript and audio are deleted automatically and cannot be recovered.