Your email address is your main identifier and access point to Factorial. Because of this, changing your email must follow a secure process. This article explains the two different ways to update an email address, depending on whether the email has already been verified.

Email Change Options

Changing the email address linked to a Factorial account depends on whether the employee has verified their current email. If not verified, admins or users with specific permissions can update it. If already verified, only the employee can change it.

If the Email Has NOT Been Verified

An administrator or someone with the right permissions can update the email:

1. In the sidebar, go to Organization
2. Search for the employee in the list
3. Click the arrow on the right side of the employee's row to open their profile
4. Navigate to the Work Details tab
5. Locate the Email field and update it as needed
6. A pop-up will appear asking for your password
7. Confirm the password to finalize the change

If the Email HAS Been Verified

Only the employee can update their email, and only if the necessary permission is enabled:

1. An admin must go to Permissions and enable the permission called “Edit profile email address”
2. The employee should go to their Profile in the sidebar
3. Click on the Work Details section
4. Edit the Email field
5. Click Accept
6. A pop-up will appear asking for the employee's password
7. Confirm the password to finalize the change

FAQ

1. Why can't I change an employee's email? 
   Once an email is verified, only the employee can change it for security reasons.
    
2. What happens if an employee forgets their password after changing their email?
   They can use the "Forgot your password?" option on the login screen to reset it.