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Requirements
To avoid delays, please ensure that your request includes the following mandatory information:
New Report Requests
1. Title
- Use the "Ticket Name" field to briefly describe the purpose of the report.
Example: Calculation for Ticket Restaurant
2. Description
- This is the most important section. Please include:
- A detailed explanation of what data the report should show
- Expected column names
- The Factorial fields or calculations needed for each column
- Any filters or logic required (e.g., conditional rules or date ranges)
- Visual references (e.g., screenshots or Excel files) if available
Example:
You need a monthly summary showing how many Ticket Restaurants each employee earned. A ticket is earned if the employee worked 6 or more hours in a day.
- Expected Columns: Full Name | Month | Count of Days with ≥6 Hours Worked
- Filters Needed: Employee Name, Month
3. Attachments
You can upload any relevant documents, mockups, or screenshots that support your request.
Process
- Submit a ticket using the form and include all required information.
- Product Support will acknowledge your request within 4 business hours.
- The request will be reviewed, and additional information may be requested.
- Once validated, we’ll officially accept the ticket.
- You’ll receive an estimated time of delivery (ETA) and, if applicable, a cost estimate by the end of the second business day after acceptance.
- The report will be developed, tested, and delivered within the agreed timeframe.
- You'll have the opportunity to review the final report. If it doesn't meet the original requirements, we will make the necessary adjustments.
- Once confirmed, the ticket will be closed.
Cost Estimate
Custom SQL requests are billed at €150 per hour. If costs apply, they will be communicated before development begins.
Follow-ups & Inactivity
If more information is needed, your ticket will be marked as Waiting on Contact. We’ll send reminders every Monday, Wednesday, and Friday. If there is no response after three reminders, the ticket will be closed automatically.