A quick and clear guide to understanding where to locate your invoices and what information they include. You’ll learn how to access billing history and interpret your invoice details.
What is an invoice
Multi-account: You will receive a separate invoice for each account.
Single account with multiple legal entities: All entities are consolidated into one invoice.
Learn more about multi-accounts and legal entities here.
An invoice is an official document summarising your subscription charges, including billing period, users, discounts, and payments.
Payment information
- Description: The items of the contracted functionalities/plans
- Units: number of users
- Unit price: price per users
- Discount: amount of money discounted in that item
- Amount: total price for all users
- Sub total: Total amount payable
- Payments: amount already paid
- Amount Due: amount of money still due
Where to find an invoice
Only users with admin permissions can view billing information.
We have two ways of looking at invoices:
Option 1: Via Customer Portal
- In the sidebar, go to Settings
- In General, click on Subscriptions → Manage your subscription
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- The Customer Portal will be open in a new tab
- Click on Billing history
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Option 2: Within Settings
- In the sidebar, go to Settings
- In General, click on Subscriptions
- Scroll down to find the invoices