The Access activity log in Trust Channel gives admins a clear history of changes to complaint access. You can see who assigned or removed a complaints manager or category manager, when the change happened, and which category was affected. You can also export this information as a CSV file for audits, legal reviews, or investigations.
Overview
The Access activity log records changes to complaint access in Trust Channel, including:
- Assigning a complaints manager
- Removing a complaints manager
- Assigning a category manager
- Removing a category manager
- The date and time of each change
- The person who made the change
- The manager affected by the change
- The category affected, when applicable
This log helps you maintain a clear record of who has had access to complaints and when that access changed. It can be especially useful for companies with strict confidentiality or compliance requirements.
Access to the log and its CSV export is restricted to admins who have the activity-log permission.
How to use
Review access activity
- In your sidebar, go to Trust Channel
- Open Settings
- In Access activity log, select View activity log
- Review the events listed in chronological order
- Check the details of each event, including who made the change, who was affected, and the category when applicable
- Events are displayed in plain language, for example:
- "X removed Y as a complaints manager"
- "X assigned Y as a manager for <category>"
Export the access activity log
- In your sidebar, go to Trust Channel
- Open Settings
- In Access activity log, select Export activity log
- Apply the required date range
- Select the option to export the log as a CSV
- Use the exported file for audits, legal reviews, DPO requests, or internal investigations
If you cannot see the Access activity log, make sure you are an admin with the required activity-log permission.
The log records complaint-manager and category-manager assignments and removals. If you expect an event to appear but cannot find it, check the selected date range and confirm that the change falls within the supported activity types. If the event is still missing, consult the Support team.
Tips and best practices
- Review the log regularly to monitor changes to complaint access.
- Use a specific date range when preparing information for an audit or investigation.
- Keep exports secure, as the file may contain sensitive information about complaint access.
- Limit access to the activity log to admins who need it as part of their responsibilities.
- Use the log as a source of truth when investigating changes to complaint access instead of relying on manually reconstructed records.
FAQ
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What changes are recorded in the Access activity log?
The log records every assignment and removal of complaints managers and category managers, including when the change happened, who made it, who was affected, and the category when applicable.
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Who can access the Access activity log?
Access is restricted to admins with the activity-log permission.
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Can I export the access activity log?
Yes. Admins with the required permission can filter the log by date range and export the results as a CSV file.
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What information is included in the CSV export?
The export includes the recorded access activity, including the timestamp, person who made the change, affected manager, and category when applicable.