Ticketing and policies
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About Ticketing
AI Ticketing helps companies centralise internal requests in one place. Unlike standalone tools, AI Ticketing works with employee data...
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Policies: Visibility, acknowledgement and Insights
Policies in Factorial help companies centralise important internal documentation and ensure employees not only have access to it, but...
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Ticket details in full page
The full-page ticket view provides more space to review, manage, and collaborate on tickets. Instead of opening in a...
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Watchers in Ticketing
Watchers let you add colleagues to a ticket so they can follow its progress without being the requester or...
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Ticket activity log
The ticket activity log gives you a complete chronology of what happened on a ticket. You can see comments...
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Ticket translation
You can translate a ticket into your Factorial language with one click. The translation includes the ticket title, description,...
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Configure your tickets' SLA
SLAs can now follow your team's working hours, so resolution time is measured when your team is available to...