The full-page ticket view provides more space to review, manage, and collaborate on tickets. Instead of opening in a side panel, each ticket now has a dedicated page where you can access all relevant information, actions, and participants in one place.
Overview
The full-page ticket view is designed to make ticket management easier by bringing all ticket information into a single workspace. It provides a clearer overview of the ticket, making it easier to review details, follow conversations, and take action without navigating through a limited side panel.
The layout is also built to support future enhancements, allowing new ticketing capabilities to be added over time.
How to use
- In your sidebar, go to Tickets
- Select the ticket you want to review
- The ticket opens in a dedicated full-page view
- Review the ticket information in the main workspace, including:
- Ticket description
- AI-generated summary (when available)
- Attachments
- Activity feed and conversation history
- Use the side panel to view ticket properties and the people involved
- You can also reassign the ticket or mark it as resolved
If the ticket doesn't open in full-page view, refresh the page and try opening the ticket again. If the issue persists, contact your organisation's support team.
Tips and best practices
- Review the AI-generated summary first to quickly understand the ticket before reading the full conversation
- Use the activity feed to keep track of updates and previous actions
- Access the requester or assignee profile directly from the ticket when you need additional context
- Keep attachments within the ticket so all relevant information stays in one place
FAQ
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What information is available in the full-page ticket view?
The page includes the ticket description, AI-generated summary (when available), attachments, activity feed, ticket properties, and information about the requester and assignee.
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Can I access employee profiles from a ticket?
Yes. You can select the requester or assignee to open their profile directly from the ticket.
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Does the full-page view replace the side panel?
Yes. Tickets now open in a dedicated page instead of a side panel, providing more space to review information and perform actions.
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Why was the ticket view updated?
The new layout provides a more complete workspace for managing tickets and creates room for future Ticketing features and improvements.