How to Contact Us

To ensure your request is handled by the right team as quickly as possible, please follow the decision tree below based on the nature of your inquiry.

Technical & Product Support

If you are experiencing issues with the platform, bugs, or need technical assistance, please use our Support Forms:

• System & Interface Issues:
  • Incidents form: To report a system outage or critical service failure.
• Technical Queries & Data:
  • API or Integrations form For questions regarding integrations and API usage.
  • SQL form: For assistance with database queries and SQL-related tasks.
• Account & User Management:
  • MFA form: If you need to reset your Multi-Factor Authentication.
  • User deletion form: To permanently remove a user from the platform.
  • Change VAT or company billing name form: Updating your VAT/NIF number or Company Billing Name.
• General Inquiries & Feedback:
  • Ask a Question form: For general "how-to" questions about the product.
  • Improvements form: To suggest new features or platform enhancements.

Billing, Subscription & Account Management

If your request is administrative, contractual, or related to your business relationship with us, please contact your Account Manager directly for:

• Subscription Management: Discussing your plan, handling renewals, or managing your account status.
• Strategic Support: Speaking with your dedicated point of contact regarding your contract or business needs.

For account with maximum 50 seats, everything related to billing and subscriptions, including payment-related topics, can initially be managed through the Call Center team and they will redirect the consult to your AM. 

Plan changes or subscription modifications are handled by the corresponding Account Manager.