Need Help? Contact Support

1. How to contact Customer Support?

   We offer multiple ways to reach our support team depending on your situation. Use this guide to choose the...

2. How to open and review your requests for Customer Support

   This article explains how to open and review Customer Support requests in Factorial. This process is intended for users...

3. Requests for Customer Support: Ask a Question form

   Click here to open the Ask a Question form.     Ask a question form Purpose: Use this option...

4. Requests for Customer Support: Improvements form

   Click here to open the Improvements form.     About Improvements form Purpose: Use this option to suggest enhancements...

5. Requests for Customer Support: API or Integrations form

   Click here to open the API or Integrations form.     About API or Integrations form Purpose: Use this...

6. Requests for Customer Support: Incidents form

   Click here to open the Incidents form.     About Incidents form Purpose: Select this option to report any...

7. Requests for Customer Support: SQL form

   Click here to open the SQL form.     Requirements To avoid delays, please ensure that your request includes...

8. Requests for Customer Support: Change VAT or company billing name

   Click here to open the Change VAT or company billing name form.     About Change VAT or company...

9. Requests for Customer Support: Security and Privacy - MFA

   Click here to open the MFA form.     How to Complete the Form Fill in the required fields...

10. Requests for Customer Support: User deletion

    Click here to open the user deletion form.   Permanent sction Deleting an employee from an account is an...

11. Understanding your support ticket status

    When you submit a support ticket to our team, it will go through several stages as we work to...

12. Troubleshooting Before Contacting Support

    Many common issues with Factorial can be solved quickly without contacting our support team. This article explains the steps...

13. How to request a custom SQL report in Factorial

    Custom SQL reports allow you to extract personalised data from your Factorial account in a very specific format. To...

14. How to find your identification number for phone support

    When contacting Factorial’s Support team by phone, you may be asked to provide a specific Identification Number. This number...