A record of the MDM database migration carried out on 23 June 2026. It finished without errors and had no effect on managed devices.
Feature/Functionality
Overview
| Status | Window | Affected area |
|---|---|---|
| ✅ Completed, no errors | 23 June 2026, 23:00–02:00 CEST (21:00–00:00 UTC). Finished inside the window | Mobile Device Management (MDM) features |
This maintenance moved the database behind the MDM features of Factorial IT to a new one. It went through without errors, and every MDM feature is back to normal. While it ran, the MDM tab was switched off for a while.
What was paused during the window
- The MDM tab could not be opened.
- Zero-touch deployment and Autopilot enrolments were on hold.
- No MDM commands (wipe, lock, unlock) could be sent.
Employees did not notice anything, and the devices themselves were not affected. Everything that was paused came back on its own when the window ended.
Policies, MDM controls, software and device enrolments already in place stayed exactly as they were for the whole window.
What was not affected
- Managed devices kept working as usual.
- Policies and controls already applied stayed in force.
- Installed software stayed on the devices.
- Enrolled devices remained enrolled.
Tips and Best Practices
- Plan around announced windows. Maintenance is announced ahead of time, so schedule enrolments and offboardings outside it.
- Do not wait on MDM commands during a window. Wipe, lock and unlock cannot be sent until it ends.
- No need to re-check devices afterwards. Policies, controls, software and enrolments were kept throughout.
Troubleshooting and FAQ
Troubleshooting
- A zero-touch or Autopilot enrolment did not start during the window. These enrolments were paused. They resumed when the window closed.
- A wipe, lock or unlock could not be sent. MDM commands were unavailable during the window. Send the command again now that it has ended.
FAQ
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Did the migration affect our devices?
No. Managed devices kept working, and employees saw no change.
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Do I need to re-apply policies or reinstall software?
No. Policies, MDM controls, software and enrolments stayed in place.
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Who can I ask about this maintenance?
Email support@factorial.it.