Once a return shipment exists, you can follow it from the console until it reaches its destination. Use this to check whether an employee has sent their equipment back.
Feature/Functionality
Overview
Every shipment shows its current status and a link to the carrier's own tracking page. The status tells you where the parcel is; the carrier link gives you the detail.
How to use
- Go to Global purchasing > Shipments.
- Click a shipment to see its details and current status.
Shipment statuses
| Status | Meaning |
|---|---|
| Label created | The label exists and has been emailed. The carrier does not have the parcel yet. |
| In transit | The carrier has collected the parcel and it is moving. |
| Out for delivery | A local carrier has the parcel for the last leg. |
| Delivered | The carrier confirms the parcel has arrived. |
| Exception | Something is blocking delivery: an address issue, a missed delivery attempt or a customs hold. |
| Return to sender | The parcel could not be delivered and is going back to where it came from. |
Track with the carrier
- In Global purchasing > Shipments, open the shipment.
- Click the carrier tracking link. The carrier's website opens with the parcel.
The carrier may take a few hours to show updates after the parcel is handed over.
When a shipment is not moving
If a shipment has stayed in Label created for over 48 hours:
- Check with the employee that they gave the parcel to the carrier.
- Check that they received the shipping label. If not, send it again from Global purchasing > Shipments > Label.
- If it is still stuck, contact support@factorial.it.
Tips and Best Practices
- Check Label created shipments every couple of days. Over 48 hours in that status usually means the employee has not posted the parcel.
- Act on Exception early. An address issue or customs hold gets worse the longer it waits.
- Give the carrier a few hours. A fresh handover does not always appear in tracking straight away.
- Keep the label to hand. Resending it from Global purchasing > Shipments > Label is the quickest fix for a stalled return.
Troubleshooting and FAQ
Troubleshooting
- The shipment has been in Label created for over 48 hours. Confirm the employee handed over the parcel and has the label. Resend the label if needed. If that does not help, contact support@factorial.it.
- The carrier link shows no movement. Updates can lag a few hours after handover. Check again later.
- The status is Exception. Delivery is blocked, for example by a wrong address, a missed attempt or customs. Open the carrier link for the reason.
- The status is Return to sender. The carrier could not deliver. The parcel is on its way back to the sender.
FAQ
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Where do I see all my shipments?
In Global purchasing > Shipments.
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What does Label created mean?
The label has been made and emailed, but the carrier has not collected the parcel yet.
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Can I resend the shipping label?
Yes, from Global purchasing > Shipments > Label.
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Why does carrier tracking not match what I expect?
Carrier updates can take a few hours to appear after handover.