Global purchasing
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Equipment policy
Overview Use the Equipment Policy when you are tired of maintaining per-country product lists. You describe entitlement once — "Sales...
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Keyboard layouts and localisation
The keyboard you choose when ordering a device decides whether it can use Zero-Touch Deployment (ZTD). Read this before...
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Customs and international shipments
Some shipments pay customs duties and go through clearance; others do not. This article explains which routes are affected,...
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Global Purchasing overview
Global purchasing lets you buy IT equipment for your teams from the Factorial IT console and have it delivered...
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Create a shipment
A shipment arranges for equipment to come back from an employee. You can start one inside an offboarding, which...
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Create and manage your catalogue
Your catalogue is the list of products you can order, and it is kept separately for each country. Use...
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Repair partners
When the manufacturer's warranty does not pay for a fix, a repair partner can. Use this for a cracked...
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Buyback partners
Old or unused hardware still has value. Factorial IT puts you in touch with buyback partners that buy used...
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Modify or cancel an order
Sometimes an order needs to be stopped or corrected after it is placed. This article covers when you can...
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Purchasing policy
The Purchasing policy sets the rules for how a purchase happens: what is approved automatically, who approves the rest,...
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Open a new country
To buy equipment for employees in a country your account does not cover yet, you enable that country from...
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Repairs and warranty claims
Every device bought through Global Purchasing comes with the manufacturer's standard warranty. This article explains what that warranty covers...
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Returns and exchanges
Hardware bought through Global Purchasing can be sent back or swapped, but under business rules rather than consumer ones....
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Set up AppleCare for Enterprise
AppleCare Enterprise (ACE) is Apple's professional warranty and support plan for business devices. Add it to Apple orders when...
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Delivery countries
Global purchasing lets you order devices and accessories and have them delivered straight to your employees. This article lists...
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Track a shipment
Once a return shipment exists, you can follow it from the console until it reaches its destination. Use this...
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Track your order
After placing an order for devices or accessories, you can follow it from the console until it is delivered....
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Pricing and sourcing
This article explains how Factorial IT prices and sources IT equipment, what you get with each order, and when...