Global purchasing lets you buy IT equipment for your teams from the Factorial IT console and have it delivered where your people work. Start here to get the three set-up steps done before your first order.

Feature/Functionality

Overview

Getting ready to buy takes three steps: build a catalogue for each country, switch on the countries you need, and write the purchasing policy that decides how orders get approved and paid.

Once that is done, you can:

• Buy laptops, phones, accessories and other equipment through the Factorial IT B2B purchasing network.
• Use zero-touch deployment, so devices reach the employee already enrolled and work from the first start-up.
• Follow orders, handle shipments and process returns from the console.
• Look after warranties, including extended AppleCare Enterprise cover.

How to use

1. Set up your catalogue. Create a catalogue per country and ask for any product you cannot find. See Create and manage your catalogue.
2. Enable your countries. Check which countries Factorial IT delivers to and ask for new ones. See Delivery countries.
3. Set up your purchasing policy. Decide how orders are approved, where they are delivered, which billing profile pays and which suppliers you use. See Purchasing policy.

Troubleshooting and FAQ

Troubleshooting

• You cannot place an order for an employee. Check that their country is enabled and that it has a catalogue. Orders need both.
• A product you want is not in the catalogue. Request it from the catalogue. See Create and manage your catalogue.

FAQ

1. Who do I contact if I get stuck setting this up?
   Email support@factorial.it.
    
2. Do devices bought here arrive ready to use?
   Yes, when zero-touch deployment is on. They come pre-enrolled and are ready at first start-up.
    
3. Can I manage returns and warranties here too?
   Yes. Returns, shipments and warranties, including extended AppleCare Enterprise cover, are handled from the console.