The identities page gathers every SaaS account in your company in a single list. Use it to see who each account belongs to and what access it gives.

Feature/Functionality

Overview

SaaS > Identities shows one row per identity, across all of your SaaS. For each one you can see:

• Identity, its SaaS and its Source
• Employee: the person the account belongs to
• Groups, Roles, Licences and Organisation units
• Issues: where the account does not match your provisioning rules
• Monthly cost: shown once cost tracking is configured

How to use

1. Go to SaaS > Identities.
2. Narrow the list with the filters:
   • Types: Employee, Group, Contractor, Guest or Machine user
   • Employees, Groups, Roles, Licences, Organisation units or Apps
   • Employment status: Current, Onboarding or Offboarding
3. Click Export (.csv) to download the list as it is filtered.

See the accounts of a single SaaS

1. Go to SaaS > Directory.
2. Open the SaaS.
3. Go to its Identities tab.

See Manage your SaaS for the rest of the SaaS page.

Troubleshooting and FAQ

Troubleshooting

• The Monthly cost column is empty. Cost tracking is not set up for that SaaS. Enter its contract in the Settings tab (see Cost management).
• The Issues column is empty for a SaaS. Issues are measured against the published provisioning rule. A SaaS with no published rule shows none.
• The export has fewer rows than expected. The CSV follows the active filters. Clear them to export everything.

FAQ

1. Does the list cover accounts that belong to no employee?
   Yes. Filter by Types to find groups, guests or machine users.
    
2. Can I see the accounts of just one tool?
   Yes. Open the SaaS from SaaS > Directory and use its Identities tab.