Employee Net Promoter Score (eNPS) is a key tool for understanding employee engagement and satisfaction. In Factorial, eNPS permissions control who can create, manage, and view eNPS surveys and results, ensuring sensitive feedback is handled appropriately.
By assigning the right permissions, you can maintain confidentiality, protect employee anonymity, and make sure insights are accessible only to the right roles—such as HR managers or leadership—while still enabling meaningful analysis and action.
Employees must be assigned to the corresponding permissions group for eNPS permissions to apply.
How to set up your eNPS permissions
- In your sidebar, go to Settings
- Click on Permissions
- Select the eNPS section
- Enable or diable permissions
- Click on Save changes
These permissions let you choose the specific scope of a permission in Factorial: deciding who a user is allowed to perform a certain action on.
- For themselves: Only on their own profile/data.
- For direct and indirect reportees: On employees who report to them, directly or through a hierarchy.
- For people on teams they lead: Only on members of teams they manage.
- For people in their legal entity: Anyone in their department, branch, or company entity.
- For the whole company: Across all employees in the organisation.
eNPS permissions
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Create eNPS
This permission allows the employees inside the specific group of permissions to create new eNPS surveys. This permission enables setting up survey details such as participants, schedule, and survey configuration.
The user must have permission to See eNPS.
Learn more about eNPS here.
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Edit eNPS
This permission allows the employees inside the specific group of permissions to modify existing eNPS surveys. This includes updating survey settings such as participants, scheduling, and configuration details.
The user must have permission to See eNPS.
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See eNPS
This permission allows the employees inside the specific group of permissions to view eNPS survey results and insights in Factorial. This permission provides access to aggregated scores and analytics while preserving employee anonymity. It does not allow the user to create, edit, or manage eNPS surveys.
Enable this permission for the rest of the eNPS permissions to work.