You can control how your company's One capacity is distributed by setting a maximum usage limit for each employee. This helps ensure fair access across the organisation while giving admins visibility into how One usage is consumed.
Overview
The Limits setting allows admins to define the maximum percentage of the company's One capacity that a single employee can use. Once an employee reaches their assigned limit, they can continue using One for free questions. To access additional One capacity, they must request an upgrade.
The Usage Dashboard provides an overview of how One capacity is being used across the company, helping admins identify usage patterns and adjust limits when needed.
This feature helps you:
- Prevent a single employee from consuming a disproportionate share of the company's One capacity
- Distribute One usage more fairly across employees
- Monitor overall consumption through a dedicated dashboard
- Make informed decisions about usage limits based on real data
How to use
Set a usage limit per employee
- Go to Settings
- Open One Settings
- Locate the Limits setting
- Enter the maximum percentage of the company's One capacity that each employee can use (for example, 10%)
- Save your changes
- The new limit applies to all employees covered by your company's One subscription
View One usage
- Go to Settings
- Open the Usage Dashboard
- Review the available usage information to understand how One capacity is distributed across your company
- If needed, adjust the per-user usage limit based on your company's consumption patterns
If an employee cannot use One with full capacity, check whether the employee has reached the maximum usage percentage configured for your company. If they have reached the limit, they can continue using One for free questions or request an upgrade for additional capacity.
If the company is reaching its One capacity faster than expected, review the Usage Dashboard to identify where usage is concentrated. Consider adjusting the per-user limit if it better aligns with your company's usage patterns.
Tips and best practices
- Start with a limit that reflects how your teams typically use One and adjust it as your company's needs evolve
- Review the Usage Dashboard regularly to identify trends and ensure capacity is distributed fairly
- If employees frequently reach their limit, evaluate whether the current cap meets your organisation's needs
- Inform employees about your company's One usage policy so they understand what happens when they reach their limit
FAQ
-
What happens when an employee reaches their usage limit?
They can continue using One for free questions. To access additional One capacity, they must request an upgrade.
-
Does reaching the usage limit block access to One completely?
No. Employees can still use One for free questions after reaching their usage limit.
-
Can I change the usage limit at any time?
Yes. Admins can update the Limits setting whenever needed.