You can add an extra layer of security to the Factorial mobile app by enabling biometric authentication. Once activated, you'll be asked to verify your identity using your device's biometric method before accessing the app.
Overview
Biometric authentication helps protect your Factorial account by requiring identity verification when opening the mobile app.
Depending on your device, you can use the biometric authentication method available on your phone, such as fingerprint recognition or facial recognition. This helps prevent unauthorised access if someone else uses your unlocked device.
This feature is available on both Android and iOS devices that support biometric authentication.
How to use
- Open the Factorial mobile app
- If prompted, tap the banner inviting you to enable biometric authentication
- Follow the on-screen instructions
- Grant permission to use your device's biometric authentication if requested
- Complete the biometric verification to activate the feature
- Once enabled, you'll be asked to authenticate using your device's configured biometric method each time you open the app
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If you do not see the option to enable biometric authentication, make sure you're using the latest version of the Factorial mobile app and that your device supports biometric authentication.
If biometric authentication is not working, check that biometric authentication is enabled in your device's settings and that your fingerprint or facial recognition is configured correctly.
Tips and best practices
- Enable biometric authentication to improve the security of your account, especially if you use your device for work
- Ensure your device has a biometric method (such as fingerprint or facial recognition) already configured in its system settings before enabling the feature
- If you update or remove your device's biometric settings, you may need to set up biometric authentication for the Factorial app again
FAQ
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Which biometric methods are supported?
Factorial uses the biometric authentication methods supported by your device, such as fingerprint recognition or facial recognition.
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Is biometric authentication mandatory?
No. Biometric authentication is an optional security feature that you can enable to add an extra layer of protection to your account.
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Is this feature available on Android and iOS?
Yes. Biometric authentication is available on supported Android and iOS devices.