You can control how your company's One capacity is distributed by setting a maximum usage limit for each employee. This helps ensure fair access across the organisation while giving admins visibility into how One usage is consumed.
Note: The One usage and consumption monitoring experience is being updated. Some of the settings and information described in this article may change as the new dashboard is rolled out.
Overview
One is available on every Factorial plan: Free, Basic, Plus and Max.
Every tier gives you the same capabilities — asking questions, creating documents, building reports, and everything else One can do. The tier only changes how much you can do each day.
Your AI consumption is measured in aggregate rather than as a fixed cost per action. The complexity of a request affects how much capacity it uses, so two similar-looking requests can use different amounts of your daily capacity.
How to use
Check your personal usage and capacity
- Open One from the top-right corner of any page.
- In the bottom-right corner of the One panel, click the usage indicator (the small circle icon).
- Review your Personal allowance to see how much of your capacity you've used and how much you have left.
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In the same panel, review the Company allowance to see the capacity shared by your company.
Check your company's usage and capacity (admins)
- In your sidebar, go to Settings > One > Usage. You can also click Your company in the One usage panel.
- In Summary, review the Company allowance: the credits used and the credits available.
- In the Agentic capabilities tab, see the number of actions and the credits used by each agentic capability.
- In the Products tab, see the credits used by each product and its share of your company's usage.
- Review the Credits used over time chart to follow how your company's usage changes.
- Click Manage next to an agentic capability to manage it.
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Go to Members to see each person's One plan and review upgrade requests in Pending requests.
Get more capacity
- When you're close to your limit, click Upgrade.
- You're redirected to the marketplace.
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Choose to purchase additional capacity or move to a higher tier.
If you're not an admin, ask your admin to do this for you.
No minimum number of paid users
Your company decides how many people are on a paid tier. There's no minimum — you can have just one person on Max and everyone else on Free.
Tips and best practices
- Check your usage regularly so you're not caught out when the observability period ends.
- If your team relies heavily on One, plan an upgrade ahead of time rather than waiting until you hit your limit.
- Manually changing the date range on a saved report doesn't use your usage — running a new analysis, a routine, or a more advanced comparison does.
FAQ
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What happens when I reach my daily capacity?
When you reach your daily ONE capacity, you won't be able to use ONE again until your capacity resets the next day.
If you need more capacity, ask your admin to upgrade your plan or purchase additional capacity.
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Does a higher tier unlock extra features?
No. Every tier has the same capabilities. Only your daily usage allowance changes.
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Can I buy more capacity at any time?
Yes. Click Upgrade to purchase additional capacity or move to a higher tier through the marketplace.
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Are Agentic Capabilities part of this same usage?
No. Agentic Capabilities, like AI screening calls or automatic expense checks, draw on a separate, company-level plan. See About Agentic Capabilities.