For security purposes, our platform provides a simple and secure way to reset your password in case you forget it. Below, we explain the steps to request a password change and the requirements for creating a new password.

Requesting a Password Reset

If you have forgotten your password, follow these steps to reset it:

1. Go to the Login Page
2. Find the “Forgot Your Password?” Option
   • Below the email and password fields, you will see the option “Forgot your password?”.
3. Click on “Forgot your password?”

4. Enter Your Email Address

5. Follow the Instructions Sent to Your Email

• After entering your email, you will receive an email with instructions to reset your password.
• Open the email and click on the button “Change my password”.

6. Set Your New Password

• Clicking the button will redirect you back to the platform.
• Enter your new password, ensuring it meets the platform's password criteria (explained below).
• Confirm your new password and save the changes.

New Password Requirements

When resetting your password, the new password must meet the following criteria:

• A minimum of 12 characters.
• Include a mix of uppercase letters, lowercase letters, numbers, and special characters (e.g., !, @, #, $).