Global purchasing lets you order devices and accessories and have them delivered straight to your employees. This article lists the countries Factorial IT delivers to and explains what to expect from delivery.
Feature/Functionality
Overview
Hardware suppliers handle the orders you place through Factorial IT. They send them directly to the address you choose: an office, the employee's home or another location.
Keep in mind:
- Delivery times depend on the country and on stock. The console shows the estimated delivery time when you order.
- With zero-touch deployment on, suppliers apply the configuration before dispatch, so devices arrive ready to enrol.
- You get tracking details once the carrier collects the parcel.
Supported countries
Factorial IT currently delivers devices to these countries:
North America
- Canada
- USA
Europe, Middle East and Africa
- Austria
- Belgium
- Bosnia
- Bulgaria
- Croatia
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Serbia
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- Turkey
- United Kingdom
Asia Pacific
- Australia
- China
- Hong Kong
- Indonesia
- Malaysia
- New Zealand
- Philippines
- Singapore
Latin America
- Chile
- Colombia
- Mexico
How to use
- Check that the employee's country is on the list above.
- If it is not yet enabled on your account, enable it. See Open a new country.
- Place the order and choose the delivery address.
- Follow the parcel with the tracking details you get once the carrier collects it.
Tips and Best Practices
- Check the estimated delivery time before promising a date. It changes by country and by stock.
- Turn on zero-touch deployment for new devices. They arrive ready to enrol, with nothing for IT to prepare.
- Order early for new joiners in distant countries. Delivery times vary a lot between regions.
Troubleshooting and FAQ
Troubleshooting
- You cannot pick an address in a country on the list. The country is supported but not yet enabled on your account. See Open a new country.
- There is no tracking information yet. Tracking only arrives once the carrier collects the parcel.
- A device arrived without its configuration. Zero-touch deployment was probably off for that order. Suppliers only apply the configuration when it is on.
FAQ
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Can I deliver to an employee's home?
Yes. You can deliver to an office, the employee's home or another address.
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How long does delivery take?
It depends on the country and on stock. The console shows an estimate when you order.
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My country is not on the list. What can I do?
Request it. See Open a new country.
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How do returns work?
See Returns & exchanges for when returns are accepted and how to ask for one.