❗ 2-factor authentication works for users accessing with email and password. Single sign-on users won't have the 2-factor authentication available.
How to set up multi-factor authentication
- On your sidebar, go to Profile
- Click on My settings
- Scroll to the section Authentication
- Click on Enable multi-factor authentication
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/15018/direct/1725357370020/image.png)
Signing In with Authenticator
-
Download Google Authenticator
- On your mobile device, search for 'Authenticator' in the App Store or Play Store
-
Download the app and sign in using the same email linked to Factorial
-
Sign in on Your PC
-
Sign in from your PC and enter your previously defined email and password
-
Sign in from your PC and enter your previously defined email and password
-
Scan the QR Code
-
Scan the QR code with the app and enter the verification code
-
Scan the QR code with the app and enter the verification code
-
Enter the Authenticator Code
- Open the 'Authenticator' app
-
Enter the code that appears in the app on your PC to complete the login
-
This code will only be needed when you have logged out from the PC or a certain amount of time has passed since the last login.
![image (2)-1](https://4960096.fs1.hubspotusercontent-na1.net/hubfs/4960096/image%20(2)-1.gif)