Product Agentic Experiences
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About Agentic Capabilities
Agentic Capabilities are AI-powered automations built into specific Factorial products. Once you turn one on, it works in the...
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Set up the Role context to guide AI evaluations
Path: ATS → job opening → Job settings → Role context How it works The section has...
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Move candidates forward automatically with AI
The rule If the candidate’s match label is at or above the minimum you choose → they move to...
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Take control of One at your company
With the One capacity panel, administrators can better understand how their company capacity is being used and what it...
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Troubleshooting and good practices for AI Calls
Troubleshooting Symptom What to check The call doesn’t trigger The AI call is added to the stage, the candidate...
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Add an AI Call to a stage of your recruitment pipeline
The recruitment pipeline defines the hiring stages for the job. All new candidates start in the New stage. The...
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Configure the global AI agent settings
Path: Marketplace / App store → Recruitment app → Settings → AI Agent tab Voice & quality Agent...
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Agent templates
Agent templates are pre-built custom agents for everyday IT jobs. Use one when you want an agent running quickly...
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Built-in agents
Built-in agents are ONE doing one defined job under rules you write. Use them when you want a recurring...
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Custom agents
A custom agent is ONE doing a job that you define. It starts when something happens in Factorial IT...
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Knowledge base items in Factorial IT
Knowledge base items hold the guidance and reference material ONE uses when it handles a request. Create one whenever...