Factorial's AI comes in two forms: One, your personal agent, and Agentic Capabilities, which are built into specific Factorial products. They work together, but they serve different purposes. This article explains how each one works and how to tell which one you're using.
One, your personal agent
One is the personal agent you interact with directly. You can ask One a question or give it a task, and it uses the context and permissions available through your Factorial account to help you get the work done.
For example, you can use One to:
- Ask about a company policy or your time off balance
- Create a document, report, or training from scratch
- Build an analysis or set up a routine
One uses your own daily usage allowance, based on your plan (Free, Basic, Plus, or Max). Your daily usage resets each day.
For the full list of things you can do with One, see About One.
Agentic Capabilities
Agentic Capabilities are AI-powered automations built into specific Factorial products. Unlike One, they don't require you to start a conversation or enter a request. They can take action automatically when a relevant process or event occurs.
Agentic Capabilities work on behalf of your company, rather than an individual user. Because they are part of the product, they continue working even if the person who originally set them up leaves the company.
For example:
- AI can screen a candidate before a recruiter reviews the application.
- AI can check a submitted expense against your company's policy before it reaches an approver.
- Agentic Capabilities use your company's shared plan, rather than your personal One usage.
For the full list of Agentic Capabilities currently available, see About Agentic Capabilities.
If you are not sure whether you are using One or an Agentic Capability, think about how the AI was triggered. If you directly asked a question or gave the AI a task, you're using One. If an AI action happened automatically because something occurred in a Factorial process, you're using an Agentic Capability
How to tell them apart
| One (Personal Agent) | Agentic Capabilities | |
|---|---|---|
| Who starts it? | You do, by asking or typing a request. | A process or event (a new candidate, a submitted expense). |
| What it draws on? | Your own daily usage (Free / Basic / Plus / Max). | Your company's shared plan. |
| Does it keep working if you leave? | No. One is tied to your Factorial account. | Yes. It's part of the product, not an individual user's account. |
| Example | "Draft a report on overtime hours." | An expense is checked against company policy before approval. |
A simple way to remember
If you ask and get an answer, you're using One.
If the system takes action automatically as part of a process, you're using an Agentic Capability.
Tips and best practices
- Use One when you want to ask a question, create something, or complete a task yourself.
- Look for Agentic Capabilities when AI is built into an existing Factorial process and runs automatically.
- Remember that One uses your individual daily usage, while Agentic Capabilities use your company's shared plan.
- Agentic Capabilities are part of the product, so they aren't tied to the person who originally configured them.
FAQ
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Are One and Agentic Capabilities the same thing?
No. One is your personal agent that you interact with directly. Agentic Capabilities are AI-powered automations built into specific Factorial products that can run automatically as part of a process.
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Who can use One?
One is available to individual Factorial users according to their plan and permissions.
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Who do Agentic Capabilities work for?
Agentic Capabilities work on behalf of the company. They are part of the Factorial product rather than being tied to a specific individual.
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What happens to Agentic Capabilities if the person who set them up leaves the company?
They continue working because they are part of the product and are not tied to the individual who configured them.
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What usage does One use?
One uses your own daily usage, based on your Factorial plan (Free, Basic, Plus, or Max). This usage resets every day.
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What usage do Agentic Capabilities use?
Agentic Capabilities use your company's shared plan rather than your individual One usage.