This article is for: employees.
When your Factorial card arrives, activate it so you can pay with it, then find your card number, CVV or PIN whenever you need them. You can also add the card to Apple Pay or Google Pay and pay with your phone.
Activate your physical card
Overview
A physical card arrives with the status Pending and can't be used for payments until you activate it. Virtual and single-use cards have no activation step. Activate on the web: the mobile app doesn't offer this step.
How to use
- Go to My spending > My cards and open the card.
- Under Card activation, enter the Card's last 4 digits.
- Click Activate card. The card is now Active.
See your card number, CVV and PIN
Overview
Active virtual and single-use cards show their number, expiry date and CVV, so you can pay online. Active physical cards show their PIN. By default only the cardholder can see these details.
How to use
On the mobile app
- Open Cards and tap the card.
- On a virtual card, tap Show details, then Copy number if you need it.
- On a physical card, tap Show PIN. The PIN closes on its own after a few seconds.
On the web
- Go to My spending > My cards and open the card.
- On a virtual or single-use card, click the eye icon on the card image to show the number and CVV, or the copy icon to copy the number.
- On a physical card, open Information and click Show PIN.
Add your card to Apple Pay or Google Pay
Overview
Add your card to your phone's wallet to pay in shops with your phone, even without the physical card. You do this from the Factorial app.
How to use
- In the Factorial app, open Cards and tap the card.
- Tap the Apple Wallet or Google Pay button on the card. It only appears when the card can be added to your phone's wallet and isn't there yet.
- Follow the steps on your phone.
Tips and Best Practices
- Activate your physical card as soon as it arrives, so it's ready when you need it.
- Never share your card number, CVV or PIN. If someone else needs to pay, ask an admin to give them their own card.
- Related: How do I pay with my Factorial card, add the receipt and deactivate it if it's lost? · What are Factorial cards, and why use them for company spending?
Troubleshooting and FAQ
Troubleshooting
- I can't see my card number. Number and CVV show only for active virtual and single-use cards, and only to people allowed to see them (by default the cardholder). Physical cards show the PIN instead.
- "There has been an error while loading your card details". Reload the page. If it keeps happening, contact our support team.
- I don't see Card activation. It appears only on the web, on a physical card that is still Pending, for people allowed to activate it (by default the cardholder).
- I can't find Show details on my single-use card in the app. The app shows Show details on virtual cards. For a single-use card, use the web.
- I don't see the Apple Wallet or Google Pay button. The card can't be added to your phone's wallet, or it's already there.
FAQ
1. My physical card hasn't arrived. How do I track it?
The app says a physical card is delivered within a week. Open the card in My spending > My cards (or Treasury > Cards if you manage cards): once it has shipped you'll see the carrier, the shipping date and a Track Shipment link. Before that it shows "Your card is being processed".
2. Can I activate my card in the mobile app?
No. Activating a physical card is available on the web only: My spending > My cards, open the card, then Activate card.
3. Why can't I pay with my new card?
A physical card stays Pending until you activate it with its last 4 digits, and it can't be used for payments before that.
4. Where do I find my PIN?
Open your active physical card and choose Show PIN: on the web it's under Information; in the app it's on the card. Virtual and single-use cards have no PIN.
5. Where do I find the CVV of my physical card?
Factorial shows the number and CVV only for virtual and single-use cards. A physical card shows its PIN.
6. Why can't an admin see an employee's card number, CVV or PIN?
Factorial shows these details only to the cardholder, even to admins, so they stay with the person who uses the card. The permission is called View private details of a Factorial Card. If an employee needs to pay for something, they show their own details, or an admin creates a card for them.
7. How do I get access to my benefits card?
This article is about Factorial cards for Expenses. A benefits card is a separate card with its own account and isn't covered here.