Using @mentions in One Chat allows you to reference specific people directly in your conversations. This helps avoid confusion, especially when names are similar or used differently across teams. In this article, you’ll learn how to use @mentions to get more accurate and contextual responses.
Overview
The @mentions feature in One Chat lets you tag a specific person (such as an employee or candidate) directly in your message. Once selected, One uses that exact profile as context to provide more accurate answers.
You can also click on the mention to preview the person’s profile and confirm you’ve selected the right individual.
When and why it should be used
Use @mentions when you want to clearly reference a specific person in your query. This is especially useful when:
- Multiple people share similar names
- You’re unsure of the exact official name in the system
- You want to avoid misunderstandings in your requests
- You need more accurate, personalized responses from One
- You’re collaborating across teams or domains (e.g. employees, ATS candidates)
How to use
- Open One Chat
- Type @ + name
- Select the correct person from the list of suggestions
- Once selected, One uses that exact entity to answer your query
- You can click on the mention to see a profile preview
- The mention is passed as context to the AI, ensuring precise responses
- Complete your message and send it
If you cannot find the person I want to mention, make sure you’re typing the correct or commonly used name and check that the person exists in the system (employee or candidate). If the issue persists, contact your administrator.
If you selected the wrong person, delete the mention and add it again and use the profile preview to verify before sending your message.
Tips and best practices
- Use @mentions whenever you refer to a specific individual to avoid ambiguity
- Double-check the profile preview to ensure accuracy
- Encourage your team to use consistent naming conventions in the platform
- Use @mentions across different domains (e.g. employees or candidates) for better collaboration
FAQ
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Do I need to know the exact name of the person?
No, you can search using the name you commonly use. The system will suggest matching profiles.
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Can I mention people from different domains?
Yes, @mentions work across multiple domains, such as employees and ATS candidates.
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What happens when I mention someone in my message?
One uses the selected profile as context to provide more precise and relevant answers.
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Can I preview the person before asking my question?
Yes, you can click on the mention to view a profile preview and confirm their identity.