About Analytics in eNPS

Get a better understanding of the analytics in eNPS.

In order to have access to the analytics:

  1. On your sidebar click on Engagement
  2. Press on eNPS
  3. Click on Analytics

🔓 Any user who belongs to the Admin permission group or is an assigned supervisor will have access to the analytics. A minimum of three employees must have answered before any data is available in this section.


eNPS (Employee Net Promoter Score)

  • eNPS: A score is a number between -100 and 100 that is obtained from the following formula:

%promoters - %detractors * 100.

Depending on the score there will be a message displayed, depending on the ranking.

  • 60 to -31 = Reason for concern.
  • 30 to -1 = Needs improvement.
  • 0 to 10 = Not bad.
  • 11 to 30 = Good job!
  • 31 to 60 = You are doing great!
  • 61 to 100 = Totally amazing!

The difference with the result of the previous cycle is shown.

  • Participation rate: A percentage of responses out of a total number of employees.
  • Distribution: Pie chart that displays the ratio of employees who are promoters, neutral, and detractors. It also includes unanswered surveys.
  • It’s possible to filter the analytics by teams and workplaces and filter by cycles as well.

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