Suggested Prompts help users discover what One can do from the very first interaction. By providing relevant examples directly within the experience, users can quickly understand the value of One, explore common use cases, and start getting answers faster.
Overview
Suggested Prompts are pre-defined examples displayed within One to help users begin interacting with the assistant. They are designed to reduce the gap between having access to One and actively using it as part of daily work.
Many users are unsure about:
- What they can ask One
- Which tasks One can help with
- How to get value from the tool quickly
Suggested Prompts address these challenges by showcasing practical examples based on common customer needs and supported capabilities.
When and why it should be used
Use Suggested Prompts when:
- You are new to One and want to understand its capabilities
- You are unsure how to phrase a request
- You want inspiration for common HR and people management workflows
- You want to discover new ways to use One in your day-to-day work
Suggested Prompts help accelerate adoption by guiding users toward meaningful actions and insights from the start.
How to use
- Open One
- Navigate to the main conversation or chat experience
- Review the Suggested Prompts displayed on the screen
- Select a prompt that matches your needs
- One will automatically populate the request
- Submit the prompt as-is or customise it before sending
- Review the response and continue the conversation with follow-up questions if needed
Examples of Suggested Prompts may include:
- Weekly time tracking reports
- Vacation and time off questions
- Salary and expense analysis
- Employee and headcount insights
- Survey creation
- Onboarding content generation
If you do not see Suggested Prompts, confirm that One is enabled for your account. If the issue persists, contact your organisation's administrator or Support.
If the suggested example is not relevant to your needs, try describing your request in your own words.
Suggested Prompts are updated periodically based on product capabilities, customer feedback, and usage patterns.
Tips and best practices
- Start with a Suggested Prompt if you're unsure where to begin
- Customise prompts to make requests more specific to your organisation
- Use follow-up questions to explore topics in greater detail
- Revisit Suggested Prompts regularly, as available examples may evolve over time
FAQ
-
Why am I seeing Suggested Prompts?
Suggested Prompts are designed to help you discover One's capabilities and start using the assistant more effectively.
-
Can I edit a Suggested Prompt before sending it?
Yes. You can modify any Suggested Prompt to better fit your specific needs before submitting it.
-
Are the prompts the same for all customers?
Suggested Prompts are available to all customers. The examples may evolve over time as One expands its capabilities and supported actions.
-
Will new prompts be added in the future?
Yes. Suggested Prompts are continuously reviewed and updated based on product improvements, customer behaviour, and the most valuable use cases identified over time.