Ask a question form

• Purpose: Use this option if you have a general product-related inquiry or need information about a feature, functionality, or service.
• Example: "How can I enable notifications for team updates?"

How to complete the form

1. Fill in the required fields as follows:
   • Raise this request on behalf of:
     • Ensure your name and email are displayed correctly.
   • Share with: 
     • If you select "No one," the information in this ticket will remain private and will not be shared with the Account Manager or the Organization
   • Summary:
     • Briefly summarize your issue or request here so we can prepare the best solution for you before we reach out
   • Question:
     • Write a concise title summarizing your request or question.
     • Example: "How can I enable notifications for team updates?"
   • Language:
     • Choose the language in which you want to be assisted
   • Impersonation consent
     • Accept or decline our Support Team logging in as a user to resolve the problem
     • It is mandatory to accept in order to move on in the support process
   • Description:
     • Include relevant details such as:
       • Account information (if applicable)
       • Employee information (if applicable)
       • Description of what is happening
       • Any error messages or screenshots (if relevant)
     • You can format the text, add links, or include screenshots using the toolbar.
   • Consent to the collection and use of data:
     • Tick the checkbox if you give consent for the collection and use of the data in accordance with the privacy policy (GDPR)
       

       If you do not confirm the impersonation consent, the form will be empty and we will not be able to proceed.

        
2. Click Send. 

• The ticket will be automatically created in Jira and assigned to the relevant team.