This article explains why Zero Touch Deployment (ZTD) is only available when ordering devices with the local keyboard of the delivery country on Factorial IT. It also outlines how keyboard selection impacts ZTD eligibility and what options are available if you require a non-local keyboard layout.

Understand why Zero Touch Deployment depends on local keyboards

Zero Touch Deployment relies on supplier-specific accreditations that are region-dependent:

• Mac devices require enrollment through Apple Business Manager (ABM)
• Windows devices require enrollment through Microsoft Autopilot

Only suppliers accredited in a given region can provide these services. These suppliers are authorised to deliver devices exclusively with the local keyboard configuration of that region.

When a non-local keyboard is selected, the order is routed to a different supplier that is not accredited for ZTD, which makes Zero Touch Deployment unavailable.

Check ZTD availability by delivery region and keyboard type

Configure keyboard selection in Factorial IT

When ordering a device through Factorial IT (during onboarding or from the catalog), follow the steps below.

1. Select the delivery region: Choose the region where the device will be delivered : EU / UK / US
2. Choose the keyboard layout: You can select one of the following options: 
   • Select a local keyboard (recommended for ZTD). This option automatically applies the standard keyboard for the delivery country. 
     • Examples : 
       • France → AZERTY 
       • Belgium → QWERTY BE 
       • Germany → QWERTY DE 
       • United Kingdom → QWERTY UK 
       • United States → QWERTY US 
         Selecting a local keyboard ensures the order is handled by a ZTD-authorised supplier.
   • Select a specific keyboard layout. Available options include:
     • QWERTY US
     • QWERTY UK
     • QWERTY International
     • QWERTZ
     • Spanish QWERTY
     • AZERTY

Review common ordering scenarios

• Delivery to the United States 
  • Local keyboard → ZTD available 
  • QWERTY International or AZERTY → ZTD not available
• Delivery to France (EU) 
  • Local keyboard (AZERTY) → ZTD available 
  • QWERTY US or QWERTY International → ZTD not available
• Delivery to France with a requirement for QWERTY US keyboards
  • ZTD is not available through Factorial IT’s standard ordering flow

FAQ

Understand why ZTD is unavailable with QWERTY International in France

ZTD depends on supplier accreditations tied to specific regions.

In France, only suppliers providing AZERTY keyboards are accredited for Apple ABM or Microsoft Autopilot.

Selecting a non-local keyboard routes the order to a different supplier that is not authorized for ZTD in that region.

Order devices in France with QWERTY US keyboards

You have two options:

1. Place a standard order without ZTD: 
   1. Select QWERTY US. 
   2. Devices will be delivered ready to use, without Zero Touch Deployment.
2. Submit a special request (longer lead time):
   1. Add a comment to your order requesting “QWERTY US + ABM”.
   2. Factorial IT will check availability with suppliers.
   3. Expected lead time: 3 to 4 weeks.

Confirm whether selecting “AZERTY” always enables ZTD

No. If you manually select AZERTY for a delivery outside France, ZTD will not be available. The order will not be handled by a France-based, ZTD-authorised supplier.