Common Issues and Support
-
Duplicate expenses
Factorial includes an AI powered duplicate detector that helps reviewers spot potential duplicate submissions. It does not block submitters,...
-
Expenses without receipts
Missing receipts are one of the most common issues in expense management. They slow down approvals, create extra work...
-
Expenses with incorrect amounts
When amounts in an expense do not match the supporting document, it creates delays, reconciliation headaches, and even tax...
-
Expenses mistakenly rejected
Sometimes an expense is rejected by mistake - for example the approver clicked “Reject” instead of “Request changes”. This...
-
Missing card transactions
If a card charge you expect does not appear in Factorial, follow this short troubleshooting guide. Factorial shows card...
-
Currency conversion issues
Factorial records multi-currency expenses and shows both the original transaction currency and the converted amount in your company base...
-
Expenses stuck in pending / not moving forward
When an expense stays in pending, it delays reimbursement and creates noise for finance. Below is a concise troubleshooting...
-
Receipt upload problems
Thanks to our AI-powered OCR receipt upload failures are not very common, but if you experiment any error don’t...
-
Difference Between Expenses and Treasury
The Expenses section manages employee-submitted expense reports, while the treasury section handles company-issued card transactions within Factorial’s integrated financial...