Common Issues and Support
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Duplicate expenses
Factorial includes an AI powered duplicate detector that helps reviewers spot potential duplicate submissions. It does not block submitters,...
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Expenses without receipts
Missing receipts are one of the most common issues in expense management. They slow down approvals, create extra work...
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Expenses with incorrect amounts
When amounts in an expense do not match the supporting document, it creates delays, reconciliation headaches, and even tax...
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Expenses mistakenly rejected
Sometimes an expense is rejected by mistake - for example the approver clicked “Reject” instead of “Request changes”. This...
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Missing card transactions
If a card charge you expect does not appear in Factorial, follow this short troubleshooting guide. Factorial shows card...
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Currency conversion issues
Factorial records multi-currency expenses and shows both the original transaction currency and the converted amount in your company base...
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Expenses stuck in pending / not moving forward
When an expense stays in pending, it delays reimbursement and creates noise for finance. Below is a concise troubleshooting...
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Receipt upload problems
Thanks to our AI-powered OCR receipt upload failures are not very common, but if you experiment any error don’t...
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Difference Between Expenses and Treasury
The Expenses section manages employee-submitted expense reports, while the treasury section handles company-issued card transactions within Factorial’s integrated financial...
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How to open a Factorial Cards account
What is a card account A card account provides you with a simple and convenient way to create and manage virtual, single use, and physical VISA debit cards for your company. Once you have completed the account creation process, you will be assigned a new account number (IBAN), which you can use to transfer funds to your company balance via bank tran