About Incidents form

• Purpose: Select this option to report any unplanned event that disrupts normal operations or affects the quality of service. The priority is to restore service as quickly as possible.
• What to include: Describe the incident, its impact, and any steps already taken to address it.
• Example: "Users cannot log in to the platform, and an error message appears saying 'Service Unavailable.'"

How to Complete the Form

1. Fill in the required fields as follows:
   • Raise this request on behalf of:
     • Ensure your name and email are displayed correctly.
   • Summary:
     • Write a concise title summarizing your request or question.
     • Example: "Users cannot log in to the platform, and an error message appears saying 'Service Unavailable.'"
   • Description:
     • Include relevant details such as:
       • Account information (if applicable)
       • Employee information (if applicable)
       • Description of what is happening
       • Any error messages or screenshots (if relevant)
     • You can format the text, add links, or include screenshots using the toolbar.
   • Severity:
     • Mark what is the impact of the request
   • URL:
     • Copying the URL of an indecent page.
   • Attachments:
     • Attach the necessary visual evidence or any information relevant to the investigation of the case.
   • Consent to the collection and use of data:
     • Tick the checkbox if you give consent for the collection and use of the data in accordance with the privacy policy (GDPR).
   • Share with:
     • If you select "No one," the information in this ticket will remain private and will not be shared with the Account Manager or the Organization.
        
2. Click Send. The ticket will be automatically created in Jira and assigned to the relevant team.