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Requests for Customer Support: General Inquires - UI Glitch/Translation Issues form

Click here to open the UI Glitch/Translation Issues form.

 

 

UI Glitch/Translation Issues

  • Purpose: Select this if you've encountered a visual glitch in the user interface (UI) or noticed any translation errors. Reporting these issues helps improve the platform's usability and overall experience.
  • Example: "The button label overlaps with other text on the page when viewed in Spanish."

 

How to Complete the Form

  1. Fill in the required fields as follows:
    • Raise this request on behalf of:
      • Ensure your name and email are displayed correctly.
    • Summary:
      • Write a concise title summarizing your request or question.
      • Example: "The button label overlaps with other text on the page when viewed in Spanish."
    • Describe the issue:
      • Include relevant details such as:
        • The specific UI or translation issue you encountered.
        • The steps to reproduce the problem.
        • Any error messages or inconsistencies noticed.
      • You can format the text, add links, or include screenshots using the toolbar.
    • Provide a screenshot
      • Attach a screenshot of the issue using the file upload section at the bottom of the form. Drag and drop the file, paste the screenshot, or browse to locate it on your computer.
    • Consent to the collection and use of data:
      • Tick the checkbox if you give consent for the collection and use of the data in accordance with the privacy policy (GDPR).
    • Share with:
      • If you select "No one," the information in this ticket will remain private and will not be shared with the Account Manager or the Organization.
         
  2. Click Send. The ticket will be automatically created in Jira and assigned to the relevant team.

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