eNPS - What is that and how can I use it?

This article is about Employee Net Promoter Score (eNPS). With our app you will be able to obtain the eNPS of your company.

• What is the eNPS?
• How can I set up Factorial's eNPS App?
• How can employees answer the eNPS survey?
• Which information is reflected in the analytics?
• Where can I find the results?

What is the Employee Net Promoter Score?

The employee Net Promoter Score (eNPS) is a method to measure the engagement and satisfaction of the employees (with a survey). With it you find out the number of detractors, passives, and promoters in the company. It helps you to understand the employee's experience in terms of employee engagement and satisfaction. 

Depending on their answers, your respondents will be divided into three categories:

😁 Promoters

• Engaged employees who answer the survey with a score of 9 or 10.
• Promoters are happy employees who contribute positively to promoting the company's image and growth. These employees are satisfied with the corporate culture and are thus motivated to deliver top performance.

😐 Passives

• Employees with an eNPS score of 7 or 8 and they don’t form part of the eNPS formula.
• Neutral employees are basically satisfied with their corporate culture, but remain open to offers from other companies. These employees are not likely to recommend their company to others, but they do not speak negatively about it either.
• Feedback from these employees is important for making improvements and turning neutral employees into promoters. 

🙁 Detractors

• Employees who answer the survey with a score of ranging from 0 to 6.
• Detractors are employees who are not at all or partially dissatisfied with his job. The risk that these employees will leave the company is high. Feedback from these employees is important for minimizing employee turnover and costs. 

How can I set up Factorial's eNPS App?

Install the App

• Head to the Apps section
• Click on the App eNPS - Employee satisfaction
• Click on Install App

Settings

The user who installs the eNPS app is taken to the settings page. (Apps > eNPS > Settings)

• Basic info: Edit its description. The survey name will be given by default and cannot be changed.
• Date and frequency: Edit the start date of the survey and set how often it is repeated.

How can employees answer the eNPS survey?

• Head to the Feedback > eNPS

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Which information is reflected in the analytics?

• Head to the Feedback > eNPS section > analytics

eNPS (Employee Net Promoter Score)

The score is a number between -100 and 100 that is obtained from the following formula:

%promoters - %detractors * 100

👉🏽 What are promoters and detractors?

• Depending on the score there will be a message displayed, depending on the ranking.
  • -60 to -31 = Reason for concern.
  • -30 to -1 = Needs improvement.
  • 0 to 10 = Not bad.
  • 11 to 30 = Good job!
  • 31 to 60 = You are doing great!
  • 61 to 100 = Totally amazing!
• The difference with the result of the previous cycle is shown.

eNPS distribution

Pie chart that displays the ratio of employees who are promoters, neutral, detractors. It also includes the unanswered surveys.

Where can I find the results?

• Head to Feedback > eNPS > results 
• Choose a cycle. (By default the current one or the last available cycle will be selected.)
• Look at the results table