Factorial Cards are company-backed debit cards that employees can use for work-related payments. They are issued under regulated financial providers to ensure compliance and security, but fully managed from Factorial.

Cards can be physical or virtual:

• Physical cards can be used in-store and online.
• Virtual cards are instantly available for online purchases or subscriptions.

How to request a card (employees)

1. In your sidebar, go to My Spending → My cards
2. Click + Request (top right)
3. Provide the following information:
   • Card settings:
     • Budget (amount incl. taxes and currency)
     • Card alias (e.g., Merchant, Project, Team)
     • Request reason (why the card is needed)
4. Once submitted, the request will move to the approval stage

Approving or rejecting card requests (managers/admins)

Managers or Admins can review pending card requests in different ways:

• From their Inbox notifications.
• From their e-mail.
• From the Treasury → Cards section.

In the card list (columns: Cardholder, Card number, Card alias, Type, Service, Status):

• Click the three dots ··· next to the request.
• Select Approve or Reject.

Reviewing and managing card details

Once a card is active, Admins and Finance can access additional details from the Treasury → Cards list:

• Card transactions - see a history of all payments.
• Controls & limits - set spending restrictions to ensure compliance with company budgets.
• Card information - check alias, type, and cardholder contact details.

Best practices for managing cards

• Use aliases to clearly label cards by project, vendor, or department.
• Assign cards only to employees who need them, and revoke access when no longer required.
• For physical cards, communicate delivery times to employees to avoid delays.
• Regularly review transaction history to ensure policy compliance.

FAQ

1. Can employees request both physical and virtual cards?
   Yes. Employees can choose the card type when submitting their request.
    
2. How long does it take to receive a physical card?
   Physical cards usually arrive within a few business days after approval.
    
3. Where can Admins see all active and pending cards?
   In the Treasury → Cards section.