Support FAQ´s

Your most frequently asked questions.

How can my employees accumulate only X days for the next year? 
• How Do Suggestions Work in Canny?
How Can I Create and Share Job Offers with Factorial?
What Plans Factorial Offers?
How Can I Change my Plan in Factorial? 
Why is it that in Factorial, when I ask for days off for next year, they are discounted from next year's available days and not from days accumulated in the current year?
• How Can I Create Custom Reports?

How can my employees accumulate only X days for the next year? 

  • Head to Company 
  • Select Time Off 
  • Click on the Policy  where you will be introducing the X carried over days. 

Once your inside the policy, simply head to Time of Allowances  and click on the allowance configuration tool you will be modifying. 

screenshot-app.demo.factorialhr.com-2022.03.22-10_39_23

Edit the allowance by introducing the carried over days  and saving changes. 

Mar-22-2022 10-40-58


How do Suggestions work in Canny?

👩‍🏫 Give us Feedback through Canny


How Can I create and share Job Offers with Factorial?

To create and share a Job Offer through the Recruiting functionality, you must first register your company´s domain and edit your Company Page. Find listed here the three articles you need to read to configure Recruiting correctly.

  1. How can I Register my Company's Domain?
  2. Install & Customize your Company Page

  3. Install & Set Up the Recruiting Functionality


What Plans Factorial offers?

💳 Business Plan : Complete out-of-the-box solution for companies of all sizes.

💳 Enterprise Plan : Advanced and customisable solution that adapts to the specific needs and provides powerful process automation.


How Can I change my plan in Factorial? 

🔺Only Administrators can perform this action 

  • Head to Company 
  • Click on More
  • Select Plans 
  • Press on the '-->' 

screenshot-app.demo.factorialhr.com-2022.03.22-10_44_32


Why is it that in Factorial, when I ask for days off for next year, they are discounted from next year's available days and not from days accumulated in the current year?

In short, because the accumulated days work according to cycles. As soon as the new cycle begins, meaning next year, days taken and discounted from next year's available days will automatically be corrected to extract these days from the accumulated ones instead.


How can I Create Custom Reports?

👩‍🏫 Create Custom Reports with Factorial